My Framer Site

Cisco Catalyst SD-WAN

PRODUCT DESIGN

PROTOTYPING

DESKTOP

CONTEXT

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TIME

Jul — Aug 2025 (8 weeks)

ROLE

Product Design Intern

TEAM

Senior Product Designer
Product Manager
Content Designer
AI Operations

CONTRIBUTIONS

Stakeholder alignment

Market analysis
UX/UI Design
Prototyping

THE PROBLEM

Class action notices are confusing and full of jargon...

Lawyers aren’t the best at writing for everyday people, who need to know 1. what they have to do and 2. when to do it so they can benefit from a successful class action or settlement

What if we had an AI-powered writing assistant that could

and offer innovative alternatives to words and phrases that are inaccessible

analyze a class action notice, line by line

a fine level of control over the balance between AI input and professional discretion?

while still giving lawyers

Impact Fund developed a prototype, but it felt

clunky and unintuitive,

so I was challenged to design a user experience

that felt natural, clean and lightweight.

THE SOLUTION

Step 1.

High-level tips to make the document more approachable.

Putting this step first gives lawyers a heads up for what they're getting themselves into , and makes the process of zooming in on individual sentences to edit far less overwhelming.

Step 2.

Swap confusing phrases w/ fresh suggestions, one at a time.

I strongly advocated to the developers that sentences should be highlighted and scrolled to when NoticeAssist suggests edits for them; without this visual indicator the user would have to search for those lines manually.

Edit suggestions before inserting them,

Or just dismiss them (you can't please everyone).

See something you like? Save it to look at later.

TAKEAWAYS

Rather than solving problems first-hand, I was given a broad solution but tasked with overhauling the user experience. My biggest reflection was that how a product worked or looked were still important, but executing on UX rested on how a product made the user feel.

BEFORE

Vague & misleading

Redundant information

Cluttered feel

AFTER

Gets to the point

Simplifies user decision

Polished feel