Cisco Security Cloud Control
NORTHSTAR
CONCEPT DESIGN
CROSS-PRODUCT DESIGN
CONTEXT
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TIME
Jul — Aug 2025 (8 weeks)
ROLE
Product Design Intern
TEAM
Senior Product Designer
Product Manager
Content Designer
AI Operations
CONTRIBUTIONS
Stakeholder alignment
Market analysis
UX/UI Design
Prototyping
THE PROBLEM
Class action notices are confusing and full of jargon...
Lawyers aren’t the best at writing for everyday people, who need to know 1. what they have to do and 2. when to do it so they can benefit from a successful class action or settlement
What if we had an AI-powered writing assistant that could
and offer innovative alternatives to words and phrases that are inaccessible
analyze a class action notice, line by line
a fine level of control over the balance between AI input and professional discretion?
while still giving lawyers
Impact Fund developed a prototype, but it felt
clunky and unintuitive,
so I was challenged to design a user experience
that felt natural, clean and lightweight.
THE SOLUTION
Step 1.
High-level tips to make the document more approachable.
Putting this step first gives lawyers a heads up for what they're getting themselves into , and makes the process of zooming in on individual sentences to edit far less overwhelming.
Step 2.
Swap confusing phrases w/ fresh suggestions, one at a time.
Edit suggestions before inserting them,
Or just dismiss them (you can't please everyone).
See something you like? Save it to look at later.
TAKEAWAYS
Rather than solving problems first-hand, I was given a broad solution but tasked with overhauling the user experience. My biggest reflection was that how a product worked or looked were still important, but executing on UX rested on how a product made the user feel.
BEFORE
Vague & misleading
Redundant information
Cluttered feel
AFTER
Gets to the point
Simplifies user decision
Polished feel
BEFORE
Illegible labeling
Awkward white space
Unclear flow
AFTER
Clear categories
Progress indicators
Clear start and end
BEFORE
Visually dissonant
Vague hierarchy
No version control
AFTER
Linear progression
Lightweight feel
Legible flow
